Last Updated: July 5, 2026

At Scott&Emma Sydney, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are happy to help. Please read our Return & Refund Policy carefully before requesting a return.

If you have any questions, please contact our Customer Support team before returning any item.

Email: info@scottemmasydney.com

1. How Our Fulfillment Process Works

Scott&Emma Sydney operates using an international fulfillment model. To reduce unnecessary waste, minimize excess inventory, and lower our environmental impact, many of our products are shipped directly from our trusted international fulfillment partners.

As a result, approved returns must be sent to the designated return address provided by our support team. This address may be located outside your country of residence, including our international fulfillment center.

Please do not return any item without first contacting us, as unauthorized returns cannot be processed.

2. Return Eligibility

You may request a return within 14 days of receiving your order.

To initiate a return, please email info@scottemmasydney.com and include:

• Your order number
• Your full name
• The reason for the return
• Photos if the product is damaged, defective, or incorrect

Once your request has been reviewed and approved, we will provide the correct return instructions and return address.

Returns sent without prior authorization may be refused.

3. Return Conditions

To qualify for a refund, returned items must meet all of the following conditions:

• Unused and unworn
• Unwashed
• Undamaged
• In their original packaging
• All tags and labels still attached
• Free from odors, stains, makeup, perfume, pet hair, or other signs of use

Items may be tried on but must not be worn beyond what is necessary to determine fit.

We reserve the right to refuse returns that do not meet these requirements.

4. Non-Returnable Items

For hygiene and safety reasons, the following products cannot be returned unless they arrive damaged or defective:

• Underwear
• Swimwear
• Earrings and certain jewelry
• Personal care products
• Gift cards
• Final Sale or Clearance items (unless defective or legally required)

5. Return Shipping Costs

Unless otherwise required by applicable consumer protection laws:

• Return shipping costs are the responsibility of the customer.
• Customers are responsible for any international shipping costs, customs duties, taxes, or import fees associated with the return shipment.
• Returns must be shipped to the authorized return address provided after approval.

We strongly recommend using a shipping service that includes tracking information, as we cannot process returns that cannot be verified as delivered.

Scott&Emma Sydney is not responsible for return shipments that are lost or damaged during transit.

6. Alternative Resolution

International returns can sometimes be expensive and time-consuming.

Before asking you to return a product, our Customer Support team may offer an alternative solution that is more convenient for both parties.

Depending on the situation, this may include:

• A partial refund
• Store credit
• A replacement item
• A discount on a future purchase
• Another mutually agreed solution

Our goal is always to resolve any issue fairly and efficiently.

7. Damaged, Defective or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 14 days of delivery.

Your email should include:

• Your order number
• A description of the issue
• Clear photographs showing the problem

Without sufficient photographic evidence, we may be unable to process your claim.

Once reviewed, we will determine the most appropriate solution, which may include a replacement, refund, or another suitable resolution.

8. Refunds

Once your returned item has been received, inspected, and approved, your refund will be processed.

Approved refunds are issued to the original payment method within 14 business days.

Please note:

• Original shipping charges are non-refundable unless required by law.
• Processing times may vary depending on your payment provider or bank.
• If your return does not meet the conditions outlined in this policy, a refund may be refused.

9. Order Cancellations

Because orders are processed quickly after being placed, cancellation requests cannot be guaranteed.

If your order has already entered processing or has been shipped, it can no longer be cancelled.

If you experience any issues with your order, please contact our Customer Support team before initiating a payment dispute or chargeback. We are committed to finding a fair solution whenever possible.

10. Incorrect Shipping Address

Customers are responsible for providing accurate shipping information.

If an incorrect address is entered during checkout, please contact us within 24 hours at info@scottemmasydney.com

Once an order has entered fulfillment or has been shipped, we may no longer be able to change the delivery address.

Scott&Emma Sydney is not responsible for orders delivered to an address that was incorrectly provided by the customer.

11. Lost or Delivered Packages

Once a package has been marked as delivered by the shipping carrier to the address provided during checkout, responsibility transfers to the customer.

If you believe your package has been lost after delivery, we recommend first contacting your local carrier or checking with neighbors or household members.

Our support team will gladly assist where possible, but we cannot guarantee refunds or replacements for packages confirmed as delivered by the carrier.

12. Contact Us

If you have any questions regarding returns, refunds, or your order, please contact us.

Scott&Emma Sydney

Email: info@scottemmasydney.com

Customer Support Hours: [Your Support Hours]