Last Updated: July 5, 2026

At Scott&Emma Sydney, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, place an order, or interact with our customer support.

By using our website and services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information when you use our website:

Personal Information

• Full name
• Billing address
• Shipping address
• Email address
• Phone number

Payment Information

Payments are securely processed through our trusted payment providers. We do not store your complete payment information on our own servers.

Technical Information

We may automatically collect:

• IP address
• Browser type
• Device information
• Operating system
• Time zone
• Website usage data

Order Information

• Products purchased
• Order history
• Transaction details
• Shipping information
• Customer service communications

Website Activity

Through cookies and similar technologies, we may collect information about:

• Pages visited
• Time spent on our website
• Click behavior
• Shopping cart activity
• Marketing preferences

2. How We Use Your Information

We use your personal information to:

• Process and fulfill your orders.
• Arrange shipping and delivery.
• Provide customer support.
• Send order confirmations, shipping updates, and tracking information.
• Improve our website, products, and customer experience.
• Detect and prevent fraud, abuse, and unauthorized activities.
• Comply with legal and tax obligations.
• Send promotional emails and marketing communications only when you have given your consent.

3. Legal Basis for Processing

Where required by applicable privacy laws (including the GDPR), we process your personal information based on one or more of the following legal grounds:

• Performance of a contract (processing your order).
• Your consent (such as marketing communications).
• Compliance with legal obligations.
• Our legitimate business interests, including fraud prevention, website improvement, and customer service.

4. Sharing Your Information

We only share your personal information when necessary to operate our business and provide our services.

Your information may be shared with:

• Payment service providers for secure payment processing.
• Shipping and logistics partners for order delivery.
• Product suppliers who assist with processing and shipping your order.
• IT service providers, hosting providers, analytics providers, and customer support platforms.
• Marketing partners, only where permitted by law and your cookie preferences.

We never sell your personal information to third parties.

As part of our business model, certain products may be shipped directly from our international fulfillment partners. This means some personal information (such as your name, shipping address, and phone number when required for delivery) may be shared with suppliers located outside the European Economic Area (EEA). Whenever applicable, we take appropriate safeguards to ensure your data remains protected in accordance with applicable privacy laws.

5. Data Retention

We retain your personal information only for as long as necessary to:

• Fulfill the purposes described in this Privacy Policy.
• Comply with legal, accounting, and tax obligations.
• Resolve disputes.
• Enforce our agreements.

Where legally required, certain financial records may be retained for up to seven (7) years.

6. Cookies

Our website uses cookies and similar technologies to:

• Ensure the website functions properly.
• Remember your preferences.
• Analyze website performance.
• Improve your shopping experience.
• Display relevant advertising.

You can manage or withdraw your cookie preferences at any time through our cookie banner or your browser settings.

For more information, please refer to our Cookie Policy.

7. Data Security

We take appropriate technical and organizational measures to protect your personal information against unauthorized access, misuse, loss, alteration, or disclosure.

These measures include:

• SSL-encrypted connections
• Secure payment processing
• Restricted access to personal data
• Regular security monitoring
• Industry-standard security practices

Although we take reasonable precautions, no method of electronic transmission or storage is completely secure.

8. Your Privacy Rights

Depending on your country of residence, you may have the right to:

• Access your personal information.
• Correct inaccurate information.
• Request deletion of your personal information.
• Restrict certain processing activities.
• Object to processing based on legitimate interests.
• Withdraw your consent at any time.
• Request a copy of your personal data (data portability).

To exercise any of these rights, please contact us using the contact details provided below.

If you believe your personal information has been handled unlawfully, you also have the right to lodge a complaint with your local data protection authority.

9. International Customers

Our products are available to customers in multiple countries. By placing an order, you acknowledge that your information may be processed in countries other than your own where our service providers or fulfillment partners operate. We ensure appropriate safeguards are implemented whenever required by applicable law.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements, or operational practices.

The latest version will always be published on this page with the updated revision date.

We encourage you to review this Privacy Policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or how we process your personal information, please contact us:

Scott&Emma Sydney

Email: info@scottemmasyndey.com