Shipping & Delivery Policy

Shipping & Delivery Policy

Last Updated: July 5, 2026

At Scott&Emma Sydney, we are committed to delivering your order as quickly and efficiently as possible. This Shipping & Delivery Policy explains how we process, ship, and deliver orders placed through our website.

If you have any questions regarding your shipment, please contact our Customer Support team before initiating a payment dispute or chargeback.

Email: [Your Business Email]

1. Order Processing

All orders are processed within 1–3 business days after payment has been successfully received.

Processing includes:

  • Order verification
  • Quality control
  • Packaging
  • Preparation for shipment

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

Please note that processing times may be slightly longer during peak shopping periods, public holidays, promotional campaigns, or due to unforeseen operational circumstances.

2. Estimated Delivery Times

After dispatch, the estimated delivery time is 1–7 business days, depending on your delivery location.

Please note that delivery times are estimates only and may occasionally be affected by:

  • Customs inspections
  • Public holidays
  • Severe weather conditions
  • High shipping volumes
  • Carrier delays
  • Other circumstances beyond our reasonable control

Although we do our best to ensure timely delivery, these delays do not automatically entitle customers to a refund or cancellation where not required by applicable law.

3. Shipping Method & Origin

To reduce unnecessary waste and minimize our environmental impact, many of our products are shipped directly from our trusted supplier in China rather than from a local warehouse.

By shipping directly from our supplier, we are able to reduce excess inventory and lower CO₂ emissions while offering a wider range of products.

Depending on your country of delivery, customs duties, import taxes, or handling fees may apply. Any such charges are the responsibility of the customer unless otherwise stated at checkout.

Our shipping partners include:

Australia Post

4. Shipping Costs

Shipping costs are calculated during checkout based on:

  • Delivery destination
  • Package weight
  • Shipping method selected

The total shipping costs will always be displayed before your order is completed.

5. Tracking Your Order – Customer Responsibility

Once your order has been shipped, you will receive a tracking number and tracking link via email.

Customers are responsible for monitoring their shipment using the provided tracking information.

Depending on your local carrier, your parcel may:

  • Be delivered directly to your address.
  • Be delivered to a designated pickup location.
  • Require collection from a nearby parcel shop or post office.

If your shipment is awaiting collection, it is the customer's responsibility to collect the package within the timeframe specified by the shipping carrier.

If your order appears delayed or you experience any shipping issues, please contact our Customer Support team at [Your Business Email] before initiating a chargeback or requesting a refund. We are committed to resolving shipping issues as quickly as possible.

6. Responsibility for Delivered Packages

Once the shipping carrier confirms that your package has been successfully delivered to the shipping address provided during checkout, responsibility for the shipment transfers to the customer.

Please ensure that your shipping address is accurate before completing your order.

If you notice an error in your delivery address, please contact us within 24 hours of placing your order by emailing:

info@scottemmasydney.com

After an order has entered processing or has been dispatched, we may no longer be able to modify the delivery address.

Scott&Emma Sydney cannot be held responsible for delivery issues resulting from incorrect shipping information provided by the customer.

Contact Us

If you have any questions regarding shipping or delivery, please contact our Customer Support team.

Scott&Emma Sydney

Email: info@scottemmasydney.com

Customer Support Hours: [Your Support Hours]